Overcoming barriers to whole-house retrofit
Our research for the UK Green Building Council throws light on how to encourage whole-house retrofit, vital for achieving Net Zero
Face the future: understanding the user experience of biometrics
While the future is clearly biometric we highlight some consumer concerns that companies would be wise to consider
Smart connected devices: the emerging user experience
Our detailed white paper on the emerging user experience of smart devices, and the implications for design
City Interaction Lab HCID
Our conference presentation on the emerging user experience of smart devices, and the implications for design
Top 10 tips for designing smart, connected products
Our 10 top tips for designing for the Internet of Things based on our research into smart, connected products
What people want from their heating controls
Our report into what people want from smarter heating controls commissioned by the Department of Energy and Climate Change (DECC)
Understanding potential users of smarter heating controls
Presentation based on our research for DECC at BEAMA parliamentary event
Everyday dwelling with WhatsApp
Paper co-authored with Microsoft Research, Cambridge drawing on our research into use of WhatsApp
The Accidental Majority and the near future for smartphones
White paper drawing on our research into smartphone adoption among the late majority (2012)
Trafficking: Design for the viral exchange if digital content on mobile phones
Paper co-authored with Microsoft Research, Cambridge for Mobile HCI 2007, drawing on our research into use of video content on mobile
Creating compelling mobile services
One-page point of view document on extending services to mobile
Understanding the gap between physical and digital music to create an online labelling tool: paper
Paper published in Create 2007 conference proceedings based on our research for OD2
Developing a multilingual user guide for 3
Presentation we gave at the Information Design Conference based on our research and design for 3
Creating a more effective consultancy website
White paper based on research we undertook with clients before a redesign of our website
Using ethnographic research to gain deeper customer insights
White paper describing the benefits of employing ethnographic research methods
FT article: ‘Research looks at the signs of the times’
FT article in which we are quoted about the use of ethnographic research
Helping HSBC make its employees more effective and informed
Poster at EPIC 2005 based on our research for HSBC to inform redesign of its intranet
Using customer understanding to support adoption of handset features and services: a Hutchison 3G case study
Paper presented jointly with Hutchison Whampoa at Symbian Smartphone conference