new experience: user experience research and design

About new experience

Articles and papers

New and notable

new experience: user experience research and design

Our new website goes live. See our consultancy-website research findings that informed the design.

We present a paper on our work for 3 at IDC 2007.

We present a paper on our work for OD2 at Create 2007.

Articles and papers

White paper: Creating a more effective consultancy website.

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Create 2007 conference paper: Understanding the gap between physical and digital music to develop an online labelling tool.

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Visit the website

IDC 2007 conference presentation: Developing a multi-lingual user guide for 3.

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Visit the website

White paper: Using ethnographic research to gain deeper customer insights.

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Article citing us in the FT: Research looks at the signs of the times.

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Article published in The Ergonomist: Using models of experience to design the human-computer interaction.

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EPIC 2005 conference poster: Helping HSBC make its employees more effective and more informed.

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Symbian Smartphone conference paper: Using customer understanding to support adoption of handset features and services: a Hutchison 3G case study.

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White paper: Understanding a new mode of mobile usage to increase ARPU.

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Document design conference presentation: 10 tips for effective document design.

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new experience: user experience research and design

Featured case study

OD2
Supporting the development of a new product for OD2