Articles and papers : new experience ethnographic user research

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Articles and papers

New and notable

August 2010. Metro launches a major redesign of its online Fantasy Football game, supported by our research (click to read the case study). "new experience designed and executed an interesting and highly actionable project". Andrew Murphy, Senior Insight Executive

We are recruiting for a senior UE researcher. Please click here for the job spec.

Articles and papers

Mobile HCI 2007 paper: Trafficking - Design for the Viral Exchange of Digital Content on Mobile Phones (co-authored with Microsoft)

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White paper: Creating a more effective consultancy website.

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Our one-page point-of-view document on creating compelling PC-mobile internet services (added August 2007)

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Create 2007 conference paper: Understanding the gap between physical and digital music to develop an online labelling tool.

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IDC 2007 conference presentation: Developing a multi-lingual user guide for 3.

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White paper: Using ethnographic research to gain deeper customer insights.

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Article citing us in the FT: Research looks at the signs of the times.

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Article published in The Ergonomist: Using models of experience to design the human-computer interaction.

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EPIC 2005 conference poster: Helping HSBC make its employees more effective and more informed.

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Symbian Smartphone conference paper: Using customer understanding to support adoption of handset features and services: a Hutchison 3G case study.

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White paper: Understanding a new mode of mobile usage to increase ARPU.

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Document design conference presentation: 10 tips for effective document design.

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Featured case study

Ravensbourne College
Helping increase applications by 53.3%