Face the future: understanding the user experience of biometrics
Those who own and use smart devices are mostly early adopters, driven mainly by functionality and more tolerant...
ETHNOGRAPHIC RESEARCH
For technology-based services to flourish, we need to absorb them into our daily lives. Ethnographic techniques provide the insights.
PARTICIPATORY DESIGN
Running participatory design sessions can help ensure new products and services meet your customers' underlying needs.
USABILITY TESTING
Ensuring your products and services are intuitive and a joy to use can increase sales and customer satisfaction while reducing costs.
SERVICE TRIALS
In a trial, people use your product or service in the context of their daily lives and report their experiences over days or weeks.
The user experience of smart, connected devices
Those who own and use smart devices are mostly early adopters, driven mainly by functionality and more tolerant...
Conducting research with an older audience
Over the years we have worked on many research projects with older users ranging from TV remote controls...
Understanding user requirements for smart heating controls
Those who own and use smart devices are mostly early adopters, driven mainly by functionality and more tolerant...