Overcoming barriers to whole-house retrofit

The UK Green Building Council commissioned new experience to conduct research into how people think about taking whole-house energy-efficiency measures. Our report illustrates a 3-stage retrofit customer journey starting from ‘Enhanced living, lower bills’ through ‘Free-for-life energy’ to ‘Paying for little perceived gain’, and provides recommendations on how to overcome increasing barriers at each


The user experience of smart, connected devices

Those who own and use smart devices are mostly early adopters, driven mainly by functionality and more tolerant of poor user experiences. But as the market grows to encompass the early and late majority, the user experience of Internet of Things (IoT) devices will become more and more important, making the present a particularly

Conducting research with an older audience

Over the years we have worked on many research projects with older users ranging from TV remote controls and household insurance, to smart heating and assisted living technologies. We were delighted to present our hints and tips on conducting research with older people at a ‘Research Thing’ Meetup in April 2016 to a packed