Hive Active Heating

Usability testing and longitudinal diary studies for Centrica Connected Home looking at the early customer experience of the Hive smart heating system’s thermostat, app and website.

Morphy Richards

Ethnographic research involving in-home observations and interviews, and an ergonomics analysis, followed by ideation sessions with the client, revealed opportunities for innovation in the ironing market to make ironing more convenient, and offer benefits of greater sustainability.

E.ON Older Customers

Expert interviews, in-home observations and diaries helped E.ON better understand the needs of its older, more vulnerable customers when it came to managing their heating and hot water.