Overcoming barriers to whole-house retrofit
The UK Green Building Council commissioned new experience to conduct research into how people think about taking whole-house energy-efficiency measures. Our report illustrates a
Face the future: understanding the user experience of biometrics
While the future is clearly biometric our research-based white paper highlights some consumer concerns that companies would be wise to consider as they bring
The user experience of smart, connected devices
Those who own and use smart devices are mostly early adopters, driven mainly by functionality and more tolerant of poor user experiences. But as
Conducting research with an older audience
Over the years we have worked on many research projects with older users ranging from TV remote controls and household insurance, to smart heating
Understanding user requirements for smart heating controls
The Department of Energy and Climate Change (DECC) ran a programme of work to understand the potential for smarter heating controls to save energy