Overcoming barriers to whole-house retrofit Our research for the UK Green Building Council throws light on how to encourage whole-house retrofit, vital for achieving Net Zero DownloadFace the future: understanding the user experience of biometrics While the future is clearly biometric we highlight some consumer concerns that companies would be wise to consider DownloadSmart connected devices: the emerging user experience Our detailed white paper on the emerging user experience of smart devices, and the implications for designDownloadCity Interaction Lab HCID Our conference presentation on the emerging user experience of smart devices, and the implications for designDownloadTop 10 tips for designing smart, connected products Our 10 top tips for designing for the Internet of Things based on our research into smart, connected products DownloadWhat people want from their heating controls Our report into what people want from smarter heating controls commissioned by the Department of Energy and Climate Change (DECC) DownloadUnderstanding potential users of smarter heating controls Presentation based on our research for DECC at BEAMA parliamentary event DownloadEveryday dwelling with WhatsApp Paper co-authored with Microsoft Research, Cambridge drawing on our research into use of WhatsApp DownloadThe Accidental Majority and the near future for smartphones White paper drawing on our research into smartphone adoption among the late majority (2012) DownloadTrafficking: Design for the viral exchange if digital content on mobile phones Paper co-authored with Microsoft Research, Cambridge for Mobile HCI 2007, drawing on our research into use of video content on mobile DownloadCreating compelling mobile services One-page point of view document on extending services to mobile DownloadUnderstanding the gap between physical and digital music to create an online labelling tool: paper Paper published in Create 2007 conference proceedings based on our research for OD2 DownloadDeveloping a multilingual user guide for 3 Presentation we gave at the Information Design Conference based on our research and design for 3 DownloadCreating a more effective consultancy website White paper based on research we undertook with clients before a redesign of our website DownloadUsing ethnographic research to gain deeper customer insights White paper describing the benefits of employing ethnographic research methods DownloadFT article: ‘Research looks at the signs of the times’ FT article in which we are quoted about the use of ethnographic research DownloadHelping HSBC make its employees more effective and informed Poster at EPIC 2005 based on our research for HSBC to inform redesign of its intranet DownloadUsing customer understanding to support adoption of handset features and services: a Hutchison 3G case study Paper presented jointly with Hutchison Whampoa at Symbian Smartphone conference DownloadIncreasing adoption of 3G mobile services White paper based on our earliest ethnographic research around mobile servicesDownload