New and notable
September 2011 - Download for free our iPad usage research report (link to PDF)
Our work wins praise for TalkTalk's parental web control service. Click here to read a BBC Technology article, and also take a look at our case study in the relevant section above.
We are pleased to have conducted usability testing in UK and USA for VisitEngland to support the development of the recently-relaunched EnjoyEngland website (click here to visit).
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About new experience
Services
- Ethnographic research
- Participatory design
- Information architecture and design
- Usability testing
- Service and product trials
- Viewing facility
Case Studies
- Mobile and communications
- Understanding app shopping helps Vodafone develop its store design
- Helping Sony Ericsson improve smartphone design
- Helping TalkTalk develop a parental control service
- Re-developing TalkTalk's router set-up process and user guide
- Improving 3's mobile broadband out-of-box experience
- Enhancing 3's self-servicing functionality
- Developing a global handset user guide for 3
- Understanding the opportunity to extend Totaljobs to mobile
- Entertainment and leisure
- Helping VisitEngland inspire visitors online
- Helping Metro redesign its online Fantasy Football game
- Helping Responsible Travel generate more enquires and revenue
- Informing redesign of the Xbox TrueSkill interface
- Evaluating Metro's user-generated content services
- Helping OD2 develop Tattoo Studio, an online CD-labelling service
- Financial services
- Public sector and not for profit
Articles and papers
Get in touch